Return and Refund Policy

🚫 Order Cancellation

We understand that circumstances can change, and customers have the right to cancel their orders. However, Honeywardrobe cannot accept cancellations for the following types of orders:

  • Pre-order products, made-to-order items, and custom-sizing items that have already been purchased from the brands.
  • Orders that have already been shipped.
  • Items that have arrived in our warehouse for more than 15 days.

For other orders, cancellations are possible, but the refund proportion will depend on the exact order status.

Order Status Refund Proportion
Payment made & before our purchase 100%
Order purchased & before arrival at our warehouse Deduct $5 per item
Order purchased & has arrived at our warehouse Deduct $10 per item
Parcel lost during international shipping No Refund (We can share a little part cost and recommend chooing 'Worry-Free Purchase' shipping insurance)

 

🔄 Return and Exchange

1. Wrong or Incomplete Orders: 
If you receive an item in the wrong size, color, or order, or if your order is incomplete, we sincerely apologize. We will:
  • Reship a new parcel to you at no additional cost OR
  • Provide a full refund.

Note: All fees under this condition will be covered by us. Please email us at support@honeywardrobe.com within 24 hours of receiving the parcel and attach relevant photos for verification.

2. Package Returned by Chinese Customs
If the package is returned by Chinese customs, we will reship it to you free of charge.

3. Returns for Personal Reasons
If you wish to return an item for personal reasons:

  • You are responsible for all international shipping fees and any customs taxes incurred.
  • The returned items must remain in their original condition with tags, unwashed, and unscented.
  • Contact us within 7 days of receiving the package to arrange the return.
  • Refunds will be processed within 48 hours after we receive the returned parcel.
Refund Amount = Full item cost - original shipping fee - any customs taxes incurred.

4. Changing Color or Size
If you want to change the color or size of an item:
  • You are responsible for the international shipping fee to return the item, any customs taxes, and the re-shipping fee.
  • The item must be in its original condition with tags, unwashed, and unscented. 

    🔒 Non-Refundable Situations

    1. Customs-Related Issues:
    • The package is returned by your local customs due to refusal to pay taxes or customs failing to contact you.
    2. Address Issues:
    • The package failed to be delivered due to an incorrect or outdated address provided by you.
    3. Natural Disasters:
    • The package is destroyed or lost due to natural disasters.
    4. Shipping Delays:
    • Delays during international shipping are not refundable.
    5. Lost Packages Without Insurance:
    • While we are sorry for lost packages, refunds are not provided. While we don't offer refunds for lost packages, we're willing to share a little part of the cost with you.
    • However, we recommend choosing the 'Worry-Free Purchase' shipping insurance, which ensures a full refund for lost packages' item price through the insurance provider.

    📦 International Returns

    • If a package is returned to us due to reasons caused by the recipient (e.g., refusal to accept delivery, unpaid customs), we will not refund to customers. But we will contact the recipient upon receipt at our warehouse and communicate the problem of reshipping the package.
    • If reshipping is requested, the recipient is responsible for the additional international shipping fees and applicable customs taxes.
    • Free storage is offered for up to 3 months from the date the package is received at our warehouse. After this period, the package will be discarded.

    📧 Return Shipping Address

    • Please Note: A return address will be provided via email after your return request is approved.

    📞 Customer Support

    • For inquiries or issues, please contact us at support@honeywardrobe.com. Please note that Honeywardrobe reserves the right to interpret this policy. If you have any questions or require assistance, our customer service team is here to help.