👗 Product Information

Q1: Are all the items genuine on Honey Wardrobe store? 

A1: Yes, Honey Wardrobe only sells authentic J-Fashion clothes. If you find any replica clothes listed in our store accidentally, please report to us and we will take it down right away. We respect original design and aim to build Honey Wardrobe a Kawaii fashion store that you can always buy authentic Kawaii clothes blindly.

Q2: Are the sizes in your site EUR or US sizes?

A2: Our sizes are China sizes. Most items have a size chart, you can look at the detailed measurements in the size chart and check which can fit you.

Q3: What is the meaning of free size?

A3: It means the item only has one size and it is designed to fit a wide range of body sizes.

📝 Ordering Process

Q1: Do I need to register to place an order?

A1: No, you do not need to register before placing an order. However, we strongly recommend you to register an account so that you can check your order status or order history conveniently.

Q2: How long after payment do you begin to process my order?
A2: We start processing orders within 24 hours after payment on business days. It may take a little longer at weekends or on holidays.

Q3: What does it mean when an order status is awaiting fulfillment?
A3: It means that your order status is in the processing time satge:

  • For in stock items, it usually takes 3-7 days for us to receive the items from the manufacturer and make ready for international shipping.
  • For pre-order items, it also depends on manufacturer's processing time. It may take many days or several months. We will always mark the estimated processing time on item page. If there is any change on manufacturer's side, we will email you at first time.

💰 Payment Information & Customs

Q1: What payment methods do you accept?
A1: We accept PayPal, major credit cards, Apple Pay, Google Pay, and Klarna. For more information, please check our Payment Methods.

Q2: Does the price on Honey Wardrobe shop include my customs fee?

A2: No, it does not. We are not responsible for customs fee for any order. We will help declare a lower value when ship the parcel to help you avoid customs fee, but you need to pay it by yourself if it occurs.

Q3: Does the price include VAT?

A3: The shipping price doesn't include VAT, you need to pay tax separately upon the parcel's arrival.

📦 Shipping Information

Q1: How much does shipping cost?
A1: Shipping costs are calculated based on the weight of the goods, the shippiing method you chose and the delivery address. You can see the specific fees at checkout.

Q2: How long is shipping?
A3: It depends on the shipping method which you choose. You can have a look at our Shipping Policy. Shipping may take longer if the country is on lockdown and halted shipping.

Q3: Can I change my shipping address?
A3: Address changes are only accepted before the order has been shipped. Once the order is handed over to an international shipping company, we cannot change the address.

Q4: Do you ship worldwide?
A4: In fact, we can ship the items to almost anywhere in the world.
If you find that your country is not available when you go to checkout page, please contact us by email at support@honeywardeobe.com or Live chat support in time, we will communicate with our partners at the first time, whether we can open the transportation to your country. Your feedback tremendously helps us decide if we should ship to your country so leave us a suggestion!

🔧 Order Management

Q1: Will you do quality checking on my orders?

A1: Yes, we do quality checking for all the orders to make sure everything is correct as you ordered. 

Q2: Can you combine my orders for shipping?

A2: Yes, if you want to combine your orders for shipping, please email us at support@honeywardrobe.com and we will combine for you.

Q3: Can you split my order for shipping and how much is the extra shipping fee?

A3: Yes, we can split your order for shipping. If you request split shipping by yourself within order normal processing time, you need to pay a 5$ extra shipping fee. If the order is delayed via unpredictable factors on our side, then we will split shipping for you for free. 

🌸 Promotions and Discounts

Q1: Does your store have any coupons or promotions?

A1: Yes, we will offer some coupons during holiday sale or during shopping seasons. Or you can also find coupons on some coupon websites, such as Wethrift, on which we always put our latest coupons.

Q2: Do you offer free shipping?

A2: We offer free shipping for orders over $499, and you can use the coupon code "Free499" at check out to enjoy free shipping. 
A kind reminder that our free shipping is only for airmail/SAL/Eyoubao shipping, which usually takes 25-45 days to arrive. If you want to switch to fast express like DHL or Fedex, you need to pay the difference fee between airmail / SAL / Eyoubao and DHL / Fedex.
Due to our narrow profit margins, the free shipping offer cannot be used in conjunction with any product discounts. Thank you for your support and understanding.